The article is about Cyber incidents but the processes and logic that it describes are every bit as applicable to SCOM as there are in the Cyber world.
“Incidents can have a huge impact on an organisation in terms of cost, productivity and reputation. However, good incident management will reduce the impact when they do happen. Being able to detect and quickly respond to incidents will help to prevent further damage, reducing the financial and operational impact. Managing the incident whilst in the media spotlight will reduce the reputational impact. Finally, applying what you’ve learned in the aftermath of an incident will mean you are better prepared for any future incidents.”
https://www.ncsc.gov.uk/collection/10-steps/incident-management